Support
Need help? Start with the FAQ below. If you can't find your answer, reach out directly — we typically respond within one business day.
Frequently Asked Questions
My WhatsApp number got banned — what do I do?
This can happen on the unofficial tier (Baileys) if Meta detects automation. First, try scanning a new QR code from the connect page. If the number is permanently banned by Meta, you will need to use a different number or upgrade to the official Meta Cloud API tier for a ban-safe setup.
Orders are coming in but no messages are being sent.
Check that (1) your WhatsApp session is connected in the dashboard, (2) you have enough credits, and (3) your store webhook is configured correctly. You can view the last few jobs in the Orders tab to see any error details.
The confirmation link in the message is expired.
Confirmation links expire after 24 hours for security. If a customer tries to confirm after that window, they should contact you directly. You can confirm the order manually from the dashboard.
Can I customise the message template?
Yes — open the Stores page, click the edit icon on any store, and edit your message template. You can use placeholders like {{customerName}}, {{orderNumber}}, {{total}}, {{confirmUrl}}, and more.
Can I connect multiple stores?
Yes — the number of stores you can connect depends on your plan. The Starter plan allows 1 store, Growth allows 3, and Enterprise is unlimited.
How do I cancel my subscription?
You can cancel anytime from Settings → Billing. Your plan stays active until the end of the current billing period. No refunds are issued for partial periods.
Is Akked GDPR-compliant?
We act as a data processor on your behalf. You are the data controller for your customers' data. See our Privacy Policy for full details. We store data on EU-region infrastructure by default.