Roles and access
Invite teammates with roles that decide who sees which numbers and chats. Growth includes 3 users; Pro and Business add more seats.
akked.app/dashboard/inbox
LiveCustomer conversations
Conversations
AllUnreadS2m
Sarah M.
Where is my order #1048?
TrackingO6m
Omar K.
Yes, confirm the order please.
ConfirmationL14m
Laila E.
I received the wrong size, can I exchange it?
Needs a personZ31m
Ziad N.
Is the black hoodie in stock in L?
ProductSWhatsApp
CloseSarah M.
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AI replies from order data
Orders9
Refresh shipmentSend summarySend total
Tags
Tracking+ lead
Built for teams answering at speed
Assign and collaborate
Assign chats to teammates, leave internal notes and use quick replies for the answers you give every day.
Customer context
See the customer's orders beside the conversation so nobody asks for an order number twice.
Automatic tags
Conversations are tagged automatically, for example Lead, New order and Customer service, so the team knows what to handle first.
Alerts
Email and browser alerts for chats that are waiting for an answer.
Your number, your team, your rules
Works with the WhatsApp Business app
With Number Coexistence, replies you send from the app on your phone appear in the inbox, and the AI pauses on that chat.
AI that hands over
AI suggests or sends replies, and any teammate can take over a chat in one click.
History
Inbox history is kept for 30 days on Growth and 90 days on Pro and Business.
Questions, answered
All questionsYes. The shared inbox lets your team answer from the same number, with assignment so two people do not reply to one chat.