Your business guide
A guide you write once: shipping, returns, payment, working hours, product advice. Up to 22,000 characters, and the whole guide is sent with every reply so nothing is skipped by keyword matching.
akked.app/dashboard/inbox/ai
LiveAI that answers from your store
What the AI knows
Business guide
18,400 / 22,000 characters
Approved FAQs
24 questions
Products
312 synced from your store
Customer orders
Live status and tracking
Knowledge gaps
Do you ship to Libya?×7
Do you sell gift cards?×3
Autonomous agent
Replies inside the 24-hour window
Replies are checked before they are sent
Behavior
CopilotAutonomous
Language and dialect
Same as customerEnglishArabic · Egyptian
Hands off to your team
- Refunds and complaints
- Cancellations
- When the customer asks
AI actions this month
1,284 / 2,000
What the AI knows
There is no web search and no guessing from general knowledge about your business. Each reply is built from four sources.
Approved FAQs
Question and answer pairs you approve in Arabic or English. When a customer asks one of them, the AI uses your exact wording.
Your products and orders
From the connected store: product details, and the status of the customer's own order when they ask where it is.
Your instructions and flows
Tone, what to offer, and flows such as starting a new order. You change the AI's behaviour by editing these, not by retraining anything.
How it is trained
We do not train a model on your chats
Akked never trains AI on your conversations. When it answers, it shares only your guide and the details needed for that reply with trusted AI partners. They are listed in our privacy policy.
It improves when you improve the guide
Your team rates answers in the inbox. Weak answers show you which part of the guide or which FAQ is missing.
Always ready to answer
Replies keep flowing even when one AI service is busy, so your customers are not left waiting.
Copilot or autonomous, and who stays in control
Copilot suggestions
Your team sees a draft in the inbox, edits it and sends it. Available from the Growth plan.
Autonomous agents
An agent answers customers on its own, only inside the 24-hour WhatsApp window and only in chats a person has not taken over. Growth includes 1 agent, Pro 2 and Business 10.
Human takeover
When a teammate replies, the AI pauses on that chat until someone resumes it. This also applies to replies sent from the WhatsApp Business app on your phone.
Hand-off, not improvisation
The AI passes the chat to a person when the customer asks, when it is unsure, or for sensitive topics such as complaints, cancellations and refunds.
Output checks
Automatic replies that include a phone number, email or link you did not approve are blocked and never sent.
Limits and history
A monthly AI allowance per plan and a history of every AI action, so you always see what it did.
It tells you what it could not answer
Instead of guessing, the AI hands the chat over and records the question. You see what customers ask that your guide does not cover, and fix it once.
Unanswered questions, counted
The same question asked by several customers is grouped into one line with how many times it came up, so you start with what matters most.
Answer it once
Write the answer next to the question and it becomes an approved FAQ the AI uses from the next chat.
Private by design
Saved questions are redacted of phone numbers and emails and stored encrypted. You can dismiss any of them.
One assistant on every channel
Assign an assistant to each channel: WhatsApp, Messenger, Instagram, Telegram and the chat window on your website. Each reply counts against the same monthly allowance.
Different assistant per channel
Keep a formal assistant on the website and a casual one on Instagram, or use one for everything.
Languages
Any language your customer writes in
The AI replies in the language the customer writes in, including Arabic dialects, English, French and many more. Message templates are written in Arabic and English, and you can add your own wording per store.
Dialect and wording you choose
Reply in the customer’s language, always in English, or in Arabic with a dialect such as Egyptian or Gulf. Add words the AI must never use.
Questions, answered
All questionsIt is instructed to answer only from your guide, approved FAQs and store data, and to hand the chat to a person when it does not know. Keep prices in the guide or in your store so there is one source of truth.