Questions merchants ask before they start

Akked works for online stores in Egypt, the wider Middle East and North Africa (MENA), the Gulf (GCC) and anywhere the official WhatsApp Business Platform is available. It is built with GDPR in mind: Akked acts as your data processor, data is stored in the EU by default, and you can ask for deletion at any time.

The AI replies in the customer's own language, including Arabic dialects, English and French. Message templates support Arabic and English.

In Egypt: Free, Growth 500 EGP per month, Pro 2,000 EGP, Business 7,500 EGP. Elsewhere: $19.99, $49 and $149 per month. A yearly plan costs ten monthly payments. Cards are accepted, Egypt can also pay with InstaPay, and a prepaid wallet is available.

No. Meta bills its message fees to your own WhatsApp Business account. Akked adds no markup and charges only the plan.

A unique customer you message during the billing month. More messages to the same customer do not count again.

Yes. The Free plan includes 1 store, 1 WhatsApp number, order confirmations, abandoned checkout recovery, developer tools and 30 customers contacted per month.

Yes. You connect your own number to Meta's WhatsApp Business Platform. Meta may charge for its messages and asks for a payment method on your Meta account.

Yes, with Number Coexistence, when your number and Meta account are eligible.

Shopify, Wuilt and EasyOrders, and any other platform through our developer tools.

Yes, with an autonomous agent: 1 on Growth, 2 on Pro, 10 on Business. It answers from your guide, FAQs and store data, hands off sensitive topics, and stops when your team takes over.

No limit on the number of campaigns. Each unique customer you contact counts once toward your monthly allowance.

Data is encrypted in transit and at rest, stored in the EU by default, retained only for the period your plan sets, and deletable on request.

Yes, from Settings > Billing. The plan stays active until the end of the paid period.