Inbox rules
Match an incoming message and add tags, set status or priority, or assign a teammate. Rules run in priority order and give the same result every time.
Rules and workflows
Workflow builder
Build workflows of up to 20 steps with versions, so you can change one without breaking the one that is live.
Scoped by number and role
Rules can target one WhatsApp number, and a teammate can only assign chats they are allowed to see.
Automations that talk to customers
Order messages
Order confirmation, abandoned checkout recovery and shipping updates run automatically from your store events.
AI flows
The AI agent can answer, check an order's status and start a new order flow, then hand the chat to a person.
Rules do not send messages
Inbox rules only organise conversations. Messages to customers come from templates, the AI agent or your team.
Questions, answered
All questionsNo. Rules tag, prioritise and assign. Replies come from templates, the AI agent or a teammate.