A WhatsApp message with confirm and cancel buttons goes out when an order arrives, in Arabic or English. The order status updates in your store. Confirmation links stay valid for 24 hours, and you can confirm manually after that.
An approved WhatsApp message with the shopper's checkout link, sent after the delay you choose, to customers who gave consent. Available on every plan.
Shipped and delivered messages with the tracking link when your store provides one, from Growth. Pro and Business add out for delivery, returned and a review request after delivery.
A customer who asks where their order is gets the answer from your store data.
Assign chats, add tags and notes, use quick replies and see the customer's orders next to the conversation. Automatic tags such as Lead, New order and Customer service show what to handle first.
Invite teammates with roles. Growth includes 3 users; Pro and Business add more seats.
With Number Coexistence your number keeps working in the WhatsApp Business app on your phone. Messages you send from the app show in the Akked inbox. Available when the number and Meta account are eligible.
Email and browser alerts for chats that are waiting.
Send as many WhatsApp campaigns as you like with Meta-approved templates. Akked does not limit the number of campaigns on your plan; each customer you contact counts once toward your monthly customers-contacted allowance, however many messages they receive.
Edit wording and variables with a live preview and submit to Meta for approval from the dashboard. Templates support Arabic and English and can differ per store.
Orders, confirmation rate, messages sent, delivery and campaign results in one view.
Suggested replies for your team from Growth, and autonomous agents with human takeover: 1 on Growth, 2 on Pro, 10 on Business. See the AI page for how it is grounded and controlled.
Send approved template messages from your own system and check whether each one was delivered. Retrying never sends a message twice. Full documentation is public.
Instagram and Messenger in the inbox and Salla integration are in progress. Edited or deleted messages from the WhatsApp Business app are not yet mirrored in the inbox.
No. Confirmation is the usual first use, but Akked also runs abandoned checkout recovery, shipping updates, campaigns, a shared inbox, analytics, AI replies and a developer API.
