SUPPORT
Troubleshooting
Use the response code and request ID to quickly isolate sender, template, and credit issues.
Common API errors
403 api_access_required
API access is not enabled for your account. Contact support.
403 sender_unavailable
Reconnect the selected Meta WhatsApp sender, then create a new key if the old sender was removed.
422 template_parameters_invalid
Compare the payload with GET /api/v1/templates.
422 recipient_frequency_capped
Wait for the recipient cap window to expire; do not bypass it with a new idempotency key.
402 insufficient_credits
Add message credits in Wallet.
Request IDs
Every API response includes an x-request-id. Include it when contacting support, but never include your API key or customer OTP.